Effective Date: 15-Jul-2025
Last Updated: 15-Jul-2025
Need a refund? We can help.
Please read this refund policy carefully before submitting any refund request.
If you’re facing a technical issue with the YSLeadgen plugin, please consider raising a support ticket first at team@ysinnovations.com.
Most issues can be resolved without requiring a refund – which is what keeps our refund rate below 1%. We’re committed to helping you succeed with our plugin.
Important Notice
We understand that due to the nature of digital products, refund policies can be abused. Therefore, we reserve the right to refuse refunds if we determine the policy is being misused or if there’s evidence of fraudulent activity.
We hope you understand that maintaining a fair refund policy allows us to continue providing quality products and support to all our customers.
14-Day Refund Guarantee
Your case WILL qualify for a refund if:
You purchased the plugin less than 14 days ago AND we could not resolve a legitimate bug or technical issue that you experienced with our plugin after working together to troubleshoot the problem.
Your case will NOT qualify for a refund if:
1. Change of mind or temporary need
- You no longer wish to use the plugin
- You temporarily needed it but don’t need it anymore
- You decided to use a different solution
2. Lack of cooperation
- You reported an issue but refuse to cooperate with our support team to help troubleshoot it
- You don’t respond to our support requests for additional information
- You don’t follow our troubleshooting steps
3. Misunderstanding of product features
- You misunderstood what the plugin does despite our detailed documentation
- The plugin works as advertised but doesn’t meet your specific expectations
- You expected features that were never promised or advertised
4. Third-party conflicts
- The plugin works correctly but conflicts with other plugins, themes, or custom code
- Technical issues caused by your hosting environment, server configuration, or other third-party software
- Problems arising from outdated WordPress installations or unsupported configurations
5. Feature requests
- You requested a new feature that doesn’t exist in the current version
- You expected functionality that was never part of the plugin’s feature set
- You want customizations beyond the plugin’s intended scope
6. Purchase mistakes
- It was a mistaken purchase
- You bought the wrong plan or version
- You made an accidental purchase
7. Automatic renewal payments
- We cannot grant refunds on automatic renewal payments as it’s time-consuming and incurs additional gateway fees
- However, we will send you an email 2 weeks prior to your renewal date
- You can use this opportunity to cancel your subscription before the renewal payment is processed
8. Extended usage
- You’ve been using the plugin successfully for an extended period
- You’ve generated leads or benefited from the plugin’s functionality
- You’re requesting a refund after achieving your intended goals
9. Violation of terms
- You’ve violated our Terms and Conditions
- You’ve used the plugin for prohibited purposes
- You’ve attempted to reverse engineer or redistribute the plugin
Pre-Purchase Recommendations
In essence, we have comprehensive documentation and support resources available. If you have any doubts about our plugin’s functionality or compatibility, feel free to raise pre-sales questions with our team. However, at the end of the day, the responsibility for making an informed purchase decision lies with you, and we expect you to understand what and why you are purchasing.
We strongly encourage you to:
- Read our documentation thoroughly before purchasing
- Contact our pre-sales team with any questions at team@ysinnovations.com
- Verify that your hosting environment meets our system requirements
- Check compatibility with your existing plugins and themes
- Understand the plugin’s features and limitations as described on our website
Remember: We provide detailed product information, documentation, and pre-sales support to help you make the right choice. Taking advantage of these resources before purchasing helps ensure you’ll be satisfied with your decision.
Refund Request Process
Before Requesting a Refund
- Contact Support First – Email team@ysinnovations.com with your technical issue
- Provide Details – Include your WordPress version, hosting details, and error messages
- Cooperate with Troubleshooting – Work with our team to resolve the issue
- Allow Resolution Time – Give us at least 48-72 hours to investigate and respond
How to Submit a Refund Request
If you meet the qualification criteria above, submit your refund request through our helpdesk:
Email: team@ysinnovations.com
Subject: Refund Request – [Your Order Number]
Required Information:
- Full name and email address used for purchase
- Order number and purchase date
- Detailed description of the technical issue
- Screenshots or error messages (if applicable)
- Confirmation that you’ve worked with our support team
- WordPress version and hosting environment details
Processing Timeline
- Acknowledgment: Within 24 hours
- Review: 2-5 business days
- Decision: You’ll receive our decision within 5 business days
- Processing: Approved refunds processed within 5-10 business days
Subscription Cancellation
How to Cancel Your Subscription
Method 1: Account Dashboard
- Log into your account at ysleadgen.com
- Navigate to “Subscriptions” in your account dashboard
- Click “Cancel Subscription” next to your active plan
- Confirm the cancellation
Method 2: Email Request Send an email to team@ysinnovations.com with:
- Subject: “Subscription Cancellation”
- Your account email and order number
- Reason for cancellation (optional)
Cancellation Terms
- Immediate Effect: Cancellation takes effect immediately
- Access Period: You retain access until the end of your current billing period
- No Prorated Refunds: Cancellations don’t qualify for prorated refunds unless within our 14-day guarantee period
- Renewal Prevention: Stops all future automatic payments
Refund Methods and Processing
Payment Method
Refunds are processed using the same payment method as your original purchase:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
Refund Confirmation
You’ll receive:
- Email confirmation when the refund is processed
- Transaction ID for your records
- Timeline for when funds will appear in your account
Account Management After Refund
What Happens After Refund Approval
- License Deactivation: Your license key will be deactivated within 24 hours
- Plugin Access: Updates and support access will cease immediately
- Account Status: Your account may be suspended or closed
- Data Retention: Account data retained for 90 days for administrative purposes
Important: Before You Request a Refund
- Export Your Data: Save any lead data, reports, or configurations
- Backup Settings: Export your plugin settings for future reference
- Document Issues: Take screenshots of any problems for our records
Abuse Prevention
Fair Use Policy
We monitor for patterns of abuse including:
- Multiple refund requests from the same customer
- Refund requests immediately after achieving business goals
- Fraudulent or misleading refund claims
- Attempts to use the plugin temporarily and then request refunds
Consequences of Abuse
Accounts showing abuse patterns may face:
- Refund request denial
- Account suspension or termination
- Blacklisting from future purchases
- Legal action for fraudulent claims
Special Circumstances
Technical Issues We Cover
- Plugin fails to install or activate properly
- Core functionality doesn’t work as advertised
- Critical bugs that prevent normal operation
- Security vulnerabilities in our code
Issues We Don’t Cover
- Conflicts with other plugins, themes, or custom code
- Hosting environment limitations or server configurations
- User error, misuse, or lack of technical knowledge
- Customization requests beyond the plugin’s intended scope
- Performance issues caused by external factors
- Compatibility problems with unsupported WordPress versions
Contact Information
For Support Issues:
- Email: team@ysinnovations.com
- Subject: “Technical Support – [Brief Description]”
For Refund Requests:
- Email: team@ysinnovations.com
- Subject: “Refund Request – [Order Number]”
For Pre-Sales Questions:
- Email: team@ysinnovations.com
- Subject: “Pre-Sales Question”
Business Hours:
- Monday – Friday: 9:00 AM – 6:00 PM [Your Timezone]
- Response Time: Within 24 hours on business days
Final Notes
We’re confident in the quality of YSLeadgen and are committed to your success. Our low refund rate reflects our dedication to customer satisfaction and product excellence.
Remember: Most issues can be resolved through our support team. We encourage you to reach out before considering a refund – we’re here to help you succeed with our plugin.
This policy is designed to be fair to both our customers and our business. We appreciate your understanding and look forward to supporting your lead generation goals.
Need help? Contact our support team at team@ysinnovations.com – we’re here to ensure you have the best possible experience with YSLeadgen.
